Help Centre

We're an online only store based in Brisbane, Australia. You can read all about us here.

The following information covers our most frequently asked questions.
If your query is not covered below, please feel free to Contact Us. We are here to help!


  1. Shopping on 
  2. Your Atomic Cherry account
  3. Postage, Deliveries and Order Collection 
  4. Payments, Discount/Coupon Codes and Gift Cards
  5. Returns
  6. Customer Service

Shopping on


One of the most frequently asked questions we are asked is: "Is your clothing standard sizing?"
The answer is no. Unfortunately there is no standard sizing for clothing as measurements are not uniformed across different brands and manufacturers. Sizing can also differ between styles of the same label!  Fear not! We are here to help and over the years have worked out the best way to help our customers select the right size. 

Check out this video posted by Vox on Facebook about women's clothing sizes:


All About Sizing

  • Numerical sizes (8, 10, 12, 14 etc) are Australian sizes unless noted otherwise
  • We don't have a 'generic' size chart and you will need to check the measurements on each item
  • We provide the actual garment measurements for each item in our store. We strongly recommend using these measurements to help determine your size. 
  • When we receive a new garment, we measure each size by laying the garment flat and then doubling the result to obtain the total
  • Sometimes we'll use the label's recommended body chart if the item is hard to measure (like stretch fabric, jackets or swimwear.). This will be noted above the chart
  • All 'length' measurements are taken from the underarm seam unless noted
  • Please refer to the 'Measurements' tab on each individual product page (see image below)
  • Also look out for our tips on which measurement to pay most attention to and other measuring methods

Sizing Assistance - We Are Here To Help

If you are unsure which size to buy, please contact us and we will do our best to suggest the correct size for you.
If you find you have purchased the wrong size or the item just doesn't suit you, you can always send it back for a refund - no questions asked! 

Step 1 - Taking Your Measurements

If possible, have someone else measure you to obtain the most accurate measurements.

Bust - Measure around your back across the fullest part of your bust and keep your arms at your side with the tape straight, parallel to the floor.

Natural Waist - Measure your natural waist line. This is your body's thinnest point just above your belly button and below your ribs. You can lean to the side to locate where your body naturally folds.

Hips - Measure the fullest part of your hips which is usually your body’s widest part around the bottom. Please keep your feet together to ensure an accurate measurement. 

Measurements locations


Step 2 - Compare to Our Measurements Table

The garment measurements are located on the 'Measurements' tab on each product page next to the 'Description' tab. We will usually also provide sizing tips based on the garment and fabric. 

Location of measurements tab


Our Refund Policy

We understand that buying online can be difficult and sometimes expectations are not met. The item may not fit as you expected or you simply don't like it. We are committed to 100% customer satisfaction and offer a no questions asked refund policy.

Please visit our Returns Information Page for further information. 

International Sizing

Australian numerical sizes (8, 10, 12 etc) are used unless noted. We recommend using the measurements provided to determine your size.

Registering Your Details

Registration is not required to place an order but by creating an account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders and keep your details updated. 

Finding Products

In order to search for a specific product, enter the text into the search box at the top of any page. A list of matching items will then display from the search bar.  Alternatively, you can browse through our store via the top navigation bar. Our current stock status and quantity is displayed for each product and size. If an item is in stock, the 'Add to Cart' button will be displayed. If we are currently out of stock, you may click on the link displayed to register an alert for that product. When the item is re-stocked, you will receive an email alert to advise the item is available for purchase.

How To Place An Order

There are two ways to checkout on our site. Via our Checkout page and via PayPal Express.

Via our Checkout Page:

  1. Log in to your account or register your details including your address and phone number. This is not required and you are welcome to check out as a guest.
  2. Browse our store (you can filter categories/colours/patterns etc on the left hand side 'Shop By' menu). 
  3. On each product page, you can click on your colour and/or size and the stock availability will be displayed
  4. Click on 'BUY' button  to add items you wish to purchase to your shopping cart
  5. Visit the Shopping Cart page to check your items, increase quantities, delete items, move items to your wishlist, redeem a Gift Card, enter a Coupon Code or obtain a Postage Quote. 
  6. When you are ready to pay, click on the 'Proceed to Checkout' button
  7. If you are already registered but haven't logged in yet, please click on "Already registered? Click here to login" at the top of the page. Enter/check your details and address are correct. If you make any changes, click the 'Save In Address Book' check box to save the changes to your account.
  8. Select your Postage Method and Payment Method and enter details where applicable
  9. Review your order. If you wish to make changes, you can return to the Shopping Cart by clicking on our logo at the top of the page and then clicking on the Cart link.
  10. Enter any notes or your Authority To Leave (and your preferred location for the parcel to be left) in the comments box
  11. Confirm your order by clicking 'Place Order Now' - This process may take up to 30 seconds depending on the payment method. Please do not refresh or hit the back button on your browser during this time.
  12. Our order confirmation screen will display your order number. 
  13. An order confirmation email will be sent once your payment has been processed. Please contact us on 1300 136 256 if you do not receive your confirmation email within ten minutes.

Via PayPal Express

Important! When checking out using PayPal express, you bypass our shopping cart and all order details such as your ADDRESS and PHONE NUMBER are taken from your PayPal account. 

Please check your address is correct on PAYPAL as these details will overwrite any address details stored in your Atomic Cherry account.

Please follow steps above up until step 5 when you get to the Shopping Cart page.

  1. Click the 'Checkout With PayPal' button from the Shopping Cart page:   PayPal Express Button
  2. Log into your PayPal account
  3. Check your 'SHIP TO' address. *Click CHANGE to modify or add a new address to your PayPal address book*
  4. Check your payment source under 'PAY WITH'. *Click CHANGE to select a different payment source from your PayPal wallet*
  5. Click 'CONTINUE'
  6. You will now be on the Atomic Cherry 'REVIEW ORDER' page
  7. Select your Shipping Method
  8. Confirm the items in your cart and click 'PLACE ORDER'
  9. Our order confirmation screen will display your order number. 
  10. An order confirmation email will be sent once your payment has been processed. Please contact us on 1300 136 256 if you do not receive your confirmation email within ten minutes.

Order Confirmations

Although you receive an order confirmation number you may still need to finalise your payment. The following describes the process for each payment method:

Secure Visa, Mastercard, American Express, AfterPay and PayPal: If your payment is received successfully, you will receive an email confirmation within ten minutes. If you do not receive an email confirmation after this time, please first check your SPAM folder and then please call us on 1300 136 256.

Bank Deposit: You will receive an order confirmation via email which will include our bank details. Please use your order number as the reference on your deposit so we can identify your funds.


A wishlist is a list of items you would like to purchase or own. Items in your wishlist can be emailed to friends and family who can then purchase items directly from the list for you. 
In order to create a wishlist, please login or register for an account. You can add items to your wishlist directly from each product page. Simply select your colour/size where appropriate and click the 'Add To Wishlist' link.

Stock Availability And Back-in-stock Alerts

Our available stock on hand is displayed directly on each product page. For clothing items, please click on the colour/size boxes and our available quantity will be displayed.

View our current stock on hand

If an item you wish to purchase is out of stock please click on the colour and size you require, enter your email address and click on the 'Subscribe' button. You will receive an email when the item is available for purchase again. If we are no longer stocking a particular item, the subcribe facility will be disabled. This function is only available on the desktop site.

Please Note: Subscribing to an in-stock alert does not reserve the item. We recommend completing your purchase as soon as possible as we may have limited stock and several customers may have signed up to receive a notification for the same item. 

Sign up for an out of stock product

Special Order Service

Special Order Service

We are happy to order in other items or sizes for you which we do not stock from our list of labels. We also have a range of products which are currently open for special order here.

To place a special order, please Contact Us and advise the item, colour and size you require. We will then contact the supplier and confirm availability. If your item is not in stock, we will advise the expected delivery date where available.

Payment in full is required prior to the item being ordered and order fulfillment is subject to our supplier's stock on hand at the time the order is processed. If your item goes out of stock, we will contact you and advise accordingly. You are entitled to a full refund in this case.

Specially ordered items are added to our next order and delivery times can vary depending on the supplier. Please let us know if you require the item by a particular date

You can also call us on 1300 136 256 to place a Regular or Special Order over the phone.

Order Status

If you are registered on the Atomic Cherry web site, you can log in at any time to view your order's current status. Here is an explaination of each status during order processing:

Awaiting Payment:  the payment is yet to be received (Credit Card via phone or Bank Deposit)
Awaiting Postage: The payment has been received and the order is awaiting despatch
Completed: Your order has been despatched and the tracking information is available via My Orders or your Shipping Confirmation email (where applicable)
Payment Pending: Please contact us as there may be an issue with your payment

All orders received before 2pm (Brisbane time - Monday to Friday) are despatched on the same day (excludes shoes despatched by distributors).

Privacy and Security

Atomic Cherry gives you a 100% security guarantee and you can rest assured your details are completely safe.

 Please click here to view our Privacy Policy.

We use a GeoTrust True BusinessID with Extended Validation to protect your confidential information when it is being transferred between your browser and our server. This is GeoTrust's premium SSL security product, which is the highest level of authentication available among SSL certificates. You can trust the encryption strength of our certificate because it is based on a stronger 256-bit encryption; 2048-bit root. You can confirm that our web site is secure via the green address bar.

Secure Address Bar

Our credit card transactions are processed via eWay. Please click the eWay logo below to confirm our verification:

Ordering Issues/Problems

We are here to help so please do not hesitate to contact us if you are having any issues whatsoever.  Sometimes gremlins can interfere with online shopping and we can easily process your order over the phone. Please call 1300 136 256 to speak to one of our friendly staff members.

Your Atomic Cherry Account

Registering Your Details

Registration is not required to place an order but by creating an account, you will be able to move through the checkout process faster, store your credit card details securely, store multiple shipping addresses, view and track your orders and keep your details updated. 

Managing Your Addresses

Your address book can be updated and additional address added via the My Account link at the top of any page.

Updating Your Information

You can update your name, email, phone number, address, password and credit card details via the My Account link at the top of any page.

Resetting Your Password

If you have forgotten your password, please click on the 'Forgot My Password' link and you will be emailed a new password. This can then be changed by logging into your account.

Your Newsletter Subscription

If you no longer wish to receive our newsletter, you can unsubscribe directly from a recent newsletter or simply un-tick the checkboxes from the Newsletter Subscriptions link in My Account.

Postage, Deliveries and Order Collection

Transit Times Within Australia

All parcels and letters are sent from Hamilton, Brisbane in Queensland, Australia - 4007 post code. (Excludes shoes).

Please order before 2pm Brisbane time (AEST) for guaranteed same day despatch (excludes shoes despatched by distributors).

Standard letters are usually delivered within two to six business days but can be longer during busy periods. Standard letters do not provide online tracking so please upgrade to Registered Post if you'd like to track your order. 

If you require your item urgently, we recommend using Express Post. The Express Post Next Day Delivery Network postcodes are noted in the table below. Perth customers who require their order the next business day may wish to send their parcel to a Parcel Collect or a 24/7 Parcel Locker in the CBD (postcodes 6000-6005 only).

 Express Post Next business day delivery is likely but not guaranteed.

The transit times stated below are estimates only and are subject to Carrier delays. 

Standard Letters Transit Time

Estimated parcel transit times via road 

Estimated parcel transit times via Express Post

Postage Costs

Postage Costs

Order Collection

Orders are usually available to be collected within one hour from our office in Hamilton (Brisbane). Once your order has been processed, we'll send you an email and a text message with the address details.  

Same Day Despatch Guarantee

Orders are despatched on the same day if placed before 2pm (Brisbane Time, AEST) Monday to Friday (excludes shoes despatched by distributors). Items purchased after this time on weekdays, at weekends or on public holidays will be posted on the next business day. 

Postage Methods Within Australia

Our postage services make online ordering and delivery easy. 

  • Express Post via Australia Post e-Parcel or Satchel (fastest option)
  • Road Parcels via Couriers Please or Australia Post e-Parcel or Australia Post Satchel. (We use the most cost effective and efficient carrier depending on your location)
  • Letters via Australia Post (Standard Letter or Registered Post) 
  • Collect your order in person from our Hamilton warehouse in Brisbane, QLD

Express Postage Within Australia

Please be aware Express Post does not necessarily mean overnight delivery. 
Express parcels are usually delivered on the next business day to cities in the Australia Post National Next Day Delivery Network which covers 80% of Australian business addresses, private addresses and post office boxes. Express e-Parcels can be tracked online and require a signature on delivery.
Express postage is not included in our free shipping promotion.

Please note, if you are outside of the Next Day Network, Australia Post will use the fastest possible transport links but Express Post deliveries may travel via road to remote or country locations. Please Contact Us if you are unsure when your parcel will arrive.

Perth customers who require their order the next business day may wish to send their parcel to a Parcel Collect or a 24/7 Parcel Locker in the CBD (postcodes 6000-6005 only). PLEASE NOTE: Next business day delivery is likely but not guaranteed.

Estimated parcel transit times via Express Post 

Online Order Tracking

All domestic Road and Express e-Parcels, Couriers Please parcels International Express Courier and International Pack and Track parcels are automatically signed up to receive email notifications from Australia Post or Couriers Please regarding the progress of their delivery. We are not able to sign customers up to receive email notifications for items send in pre-paid satchels. Please enter your tracking number here to sign up for emails regarding your delivery.

These services can also be tracked on the Australia Post web site or Couriers Please web site allowing you to view details of your parcel's transit and delivery events. To obtain your tracking number, please refer to your shipping notification email or log into your account and view your order.

Please note, parcels are despatched by Australia Post every weekday and once they are in transit, you will usually not see a further scan until the parcel is received into your local delivery centre. The last transit event scan does not indicate your parcel's current location.  

Parcel Security

Selecting a trackable or registered service is highly recommended to insure against parcel theft. Most parcels require a signature on delivery and will be taken to your local post office for collection if no one is available when delivery is attempted. We recommend sending your order to your workplace if you will not be home during the day to avoid delays receiving your order. Please ensure to include the company name in your shipping address.

Delivery Choices: Authority To Leave /Changing Your Delivery Address

Please note: Parcels left via Safe Drop/ATL are done so at your own risk and we cannot be held responsible for theft of items left unsecured.

If you're not going to be home when your parcel is delivered and you'd rather it be left at your home, please tick either of the Authority To Leave options on our Checkout Page. They are located just above the 'PLACE ORDER' button.

AUSTRALIA POST - Arrange a SAFE DROP or Change Your Delivery Address

Australia Post's My Post service allows you to track and manage your parcels online. The Safe Drop option makes it easy to organise to have your e-parcel left in a specified location when you will not be home.

Not all deliveries are eligible for Safe Drop (e.g PO Boxes and certain apartment buildings) but when it is available, Australia Post will provide an option when you track the item via  My Post.



Unless an Authority To Leave has been previously arranged, Australia Post parcels will be taken to the nearest post office for collection if the delivery is attempted and  no one is available to accept the parcel. You will receive an email or card in your letterbox notifying you in this case.
Couriers Please will leave a card and notify you of the delivery attempt via email.

Collecting Or Returning Your Order In Person (Brisbane)

Orders can be collected from our warehouse in Hamilton, Brisbane between 9:00am and 4:30pm Monday to Friday. 
Please select 'Pick Up from Hamilton' as your postage method during checkout. If the pick up option does not appear on the checkout page, please return to the Shopping Cart page and obtain a postage quote by entering your address details. Your postcode will then trigger the pick up option.
Once your order is processed and ready to be collected, we will email you our address details.
Please note, we do not have a physical store.

International Deliveries

We have several options for International customers depending on the item(s) purchased and delivery location:

  • Express Courier International - fastest option with online tracking
  • Pack and Track International provides online tracking for parcels travelling to the USA, Canada, United Kingdom, Ireland, Germany, Spain, New Zealand, Singapore and Malaysia.
  • Registered Post International - provides signature on delivery and compensation for loss up to $100. This service does not generally provide online tracking but your country may make tracking information available on its postal web site.
  • Airmail - does not provide online tracking, signature on delivery or insurance

Customs Import Charges

All additional customs fees and charges must be paid by the importer of the goods. These fees are not included in the purchase price. 
Most International orders will be subject to import taxes, customs duties and fees levied by the destination country. 
These fees are levied once a shipment reaches the destination country and the goods will not be released until these charges are paid in full. 
Each country sets different fees and taxes. Please contact your local customs office for further information. 
Customs clearance procedures can cause delays and should be taken into account. 

Parcel Transit Times
Please refer to our Parcel Transit Times section below for estimated delivery time frames. Parcels can be delayed due to several factors such as transit delays, customs clearance delays, public holidays, postal strikes and natural disasters. Please take this information into account during peak times.
All orders are despatched from Brisbane, Queensland, Australia

The following transit times are estimates only and are subject to International Carrier delays especially from October to December

CountryAirmail (No Tracking)Airmail With TrackingRegistered Post With InsuranceExpress Courier With Tracking
New Zealand 5 Days + 5 Days + - 3 Days +
USA 14 Days +  14 Days +  - 5 Days +
Canada 21 Days +  21 Days +  - 5 Days +
UK  14 Days + 14 Days +  - 5 Days +
 Austria  14 Days +   -  14 Days + 5 Days + 
Belgium  14 Days + 14 Days + 5 Days +
Czech Republic  14 Days +  14 Days + 5 Days +
Denmark  14 Days +   14 Days + 5 Days + 
 Finland 14 Days +   - 14 Days +  5 Days + 
 France 14 Days +  14 Days +   5 Days +
Germany  14 Days + 14 Days +   - 5 Days + 
Greece 14 Days +  14 Days +  5 Days + 
Hong Kong 10 Days +   10 Days + 3 Days +
Hungary 14 Days +  - 14 Days +   5 Days +
Iceland 14 Days +  -  14 Days + 5 Days +
Ireland 14 Days +  14 Days +  5 Days + 
Israel 14 Days +  14 Days +   5 Days +
Italy 20 Days +   20 Days +  5 Days +
Japan 10 Days + - 10 Days + 3 Days +
Luxembourg 14 Days +  - 14 Days + 5 Days +
Netherlands 14 Days +  14 Days + - 5 Days +
Norway 14 Days + - 14 Days + 5 Days +
Poland 14 Days +   14 Days + - 5 Days +
Portugal 14 Days +  14 Days + - 5 Days +
Russian Federaton 21 Days + -  21 Days + 10 Days +
Saudi Arabia 14 Days +  -  14 Days + 5 Days +
Singapore 10 Days +   10 Days + - 3 Days +
South Korea 10 Days +  10 Days + 3 Days +
Spain 14 Days +   14 Days + 5 Days +
Sweden 14 Days +   14 Days + - 5 Days + 
Switzerland 14 Days +   - 14 Days + 5 Days +
United Arab Emirates 14 Days +   - 14 Days + 5 Days +

Payments, Coupon Codes and Gift Cards

Payment Methods

Within Australia: We accept Visa, Mastercard, American Express, PayPal, Bank Deposit (upon request), AfterPay, zipPay and Atomic Cherry Gift Cards. A $100 minimum order amount applies to zipPay and AfterPay.

payment methods
New Zealand
customers are welcome to pay via Visa, Mastercard, American Express, PayPal and Atomic Cherry Gift Cards.

Other Overseas customers are welcome to pay via PayPal or Atomic Cherry Gift Cards. 

 Atomic Cherry gives you a 100% security guarantee and you can rest assured your details are completely safe.

We use a GeoTrust True BusinessID with Extended Validation to protect your confidential information when it is being transferred between your browser and our server. This is GeoTrust's premium SSL security product, which is the highest level of authentication available among SSL certificates. You can trust the encryption strength of our certificate because it is based on a stronger 256-bit encryption; 2048-bit root. You can confirm that our web site is secure via the green address bar:

Secure Address Bar

Visa, Mastercard and American Express
Our card transactions are processed via eWay. Please click the eWay logo below to confirm our verification:

When paying via PayPal, please be sure to sign into your PayPal account once you are re-directed to the PayPal web site. 

AfterPay makes it easy making your purchases manageable by breaking them down into four smaller payments with no interest or hidden costs. Visit our AfterPay Information Page for more details. A $100 minimum order value applies.

zipPay is a simple and secure payment option, that let's you shop today and pay later for your purchases.. Visit our zipPay Information Page for more details. A $100 minimum order value applies.

Bank Deposit - Available Upon Request
Please contact us prior to purchase if you wish to pay via bank transfer

Discount Coupon Codes

Discount codes can be redeemed via the Shopping Cart page:

Shopping Cart Coupon Code Redemption
Shopping cart page - coupon redemption location 

Gift Cards/Vouchers

Gift Cards can be redeemed via the Shopping Cart page.

Gift Card Redemption

Instant Payments Verification

Payments processed successfully via Credit Card or PayPal will receive an order confirmation email. If you do not receive an email confirmation within ten minutes or your order has been cancelled, please contact us on 1300 136 256.


Returns Policy and Instructions

Click Here to find out about PayPal Refunded Returns!


We understand that buying goods online, especially clothing can be risky and expectations are sometimes not met. We hope you are delighted with your purchase but if you are not, no problem. 

Items may be returned for a refund, exchange or store credit within thirty days of delivery. 

Returns are subject to the item(s) being returned to us for processing and are usually processed on the same day they are received.

We are committed to 100% customer satisfaction. Please contact us if you are not happy with your purchase. We are happy to help.

Terms and Conditions

If you have furry friends at home, please ensure your returned garment is COMPLETELY FREE OF PET HAIR

  1. The customer is responsible for all return shipping costs (excluding faulty items).  PayPal will refund your return postage costs! Click here for the details.
  2. Goods should be returned in their original manufacturer's packaging with all tags attached (where appropriate).
  3. Garments must be unwashed. Goods received in an unsaleable condition i.e. showing any signs of wear or alteration, covered in pet hair or with a distinct smell will be rejected and returned.
  4. The refund amount will be via the original payment method and for the cost of the goods only. 
  5. Exchanges can only be held for fourteen days.
  6. Please complete the supplied Return Request form (located on the back of your tax invoice or available to download here) so we can process your return as quickly as possible.

AfterPay Refunds

AfterPay will subtract the refund amount from your order total and reduce or cancel any future payments, if necessary. If your order has been paid in full, they will process a refund back to your card.

Our Returns Address

Atomic Cherry Pty Ltd
PO Box 2851
Ascot QLD 4007

Refund/Store Credit Instructions

  1. There is no need to contact us.
  2. Please complete the supplied ‘Return Request’ form located on the back of your tax invoice. You can also download a copy here.
  3. Please pack your item(s) and return request form and post to our address noted above.

Exchange Instructions

The easiest and fastest way to exchange your item is to place a new order and return the original item for a refund. If you are located outside of Australia, please re-purchase and send your original item back for a refund.

Items Valued OVER $50.00
We will cover the return postage back to you as per our Free Delivery policy.

Items Valued UNDER $50.00
You will need to cover the return postage from us to you. Please either include a pre-paid Australia Post satchel or tick the box on the form asking us to charge you for the return postage.

  1. Please contact us to advise the new size or item you require and we will confirm availability, remove it from sale and and put it aside for you
  2. Post your item(s) to our postage address noted above along with your completed Return Request Form (located on the back or your tax invoice or you can download a copy here)

Exchanges will be held for fourteen days.

Your Return Postage Options

The Australia Post Postage Calculator will provide you with the available postage methods and costs including regular Parcel Post, Express Post or pre-paid Parcel Post and Express Post satchels. Our postcode is 4007.

The following graphic details the current Australia Post satchel prices (subject to change):

Aus Post Satchel Prices

Brisbane Residents - Returning Your Item In Person

Brisbane residents are welcome to drop off returns at our office in Hamilton, Monday to Friday between 9am and 4.30pm. Please contact us for the address details. 

Faulty Items

Please contact us if you have received a faulty or damaged item and we will rectify the situation as soon as possible.

Customer Service

Customer Service Hours

Customer service is available between 9:00am and 4:30pm Brisbane time (AEST) Monday to Friday.

Contact Methods

Direct email:
Our Contact Us page
Online chat
Phone: 1300 136 256 or +61 (0)7 3262 2067

Phone Orders

Please give us a call on 1300 136 256 between 9:00am and 4:30pm weekdays to place your order with one of our friendly staff members.

Contacting Us

We are pretty quick when responding to customer enquiries and usually respond within the hour on weekdays. On weekends we check for messages periodically so you will usually recieve a response within twenty-four hours. If you phone us and we are unavailable, please leave a message and we will return your call as soon as possible.