Important Tips to Ensure Safe and Timely Order Deliveries
The following tips will ensure your important Christmas gift purchases (any anything you have bought for yourself!) are delivered smoothly...
- Double-check your shipping address including your postcode to avoid items being returned to us undelivered
- If you are sending your order to work, please be sure to include the company name and as much information regarding the building as possible, e.g. Level 12, Suite 42
- Order early and use Express Post to ensure your order is delivered as quickly as possible
- Send your item with tracking. Smaller items that are sent via Standard Post do not have any tracking and are at the mercy of the postage system and theft. Trackable options are available on all items.
- Check your order has been processed successfully. You will receive an order confirmation within five minutes of your order being successfully received. Please contact us if you are unsure if your order has been processed successfully.
Christmas Delivery Cut-Off Dates
Current Domestic Delivery Times (as of 3 December 2021)
The transit times stated below are estimates only and are subject to transit delays. All parcels (excluding shoes) are sent from Hamilton (4007) in Brisbane, Queensland.
When Will Your Order Be Despatched?
All orders received before 1.00 pm (Brisbane Time) on weekdays will be despatched on the same day (excludes shoes sent by suppliers and special orders). Orders received after this time and on weekends or public holidays will be despatched on the next business day.
Order Collection - Hamilton (Brisbane)
Orders can be collected between 8:00 am and 2.45 pm Monday to Friday. Please note: we will only be here until 1:00 pm on Friday the 24th. Our office is located in Hamilton at 32 Mikado Street. If you cannot collect your order during these times, please let us know and we will make alternative arrangements.
Christmas Break Opening Hours
Over the Christmas Holiday period, we will be closed from Friday, 24th of December to Monday, 4th of January.
We'll still be taking orders during this time and orders received after 1:00 pm on Friday, 24th of December will be despatched on Tuesday the 5th of January.
International Christmas Deliveries
We can no longer guarantee delivery before Christmas unless parcels are sent via express post.