Please visit the Australia Post site for further information.
AUSTRALIA POST DELAYS
We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of our Post Offices are still open, while our posties and drivers are working to get your parcels to you.
However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience.
21 April 2020
Regulatory Relief
As Australians adapt to living under COVID-19 restrictions, Australia Post has been optimising our business to manage the significant disruption and unprecedented parcel volumes being sent across the country.
The Federal Government today announced temporary changes to delivery standards for our business to continue to service the broader needs of the community as quickly as possible.
The temporary relief includes:
- removing the Priority Mail letter product
- adjusting the existing service standards on other letters, meaning Australia Post will deliver letters in metropolitan areas every second day
- extending the required delivery time for regular intrastate letters to five days after the day of posting
Delivery frequency in regional, rural and remote Australia will not change, in recognition that Australia Post is often the only operator in these areas.
Post Offices will also continue to remain open, in-line with health and safety guidelines to protect our people and customers.
14 April 2020
Australia Post Domestic Update
There are delivery delays in our network due to:
- reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels that require manual sorting
- health & safety measures at our facilities (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
These delays can be up to a few days, particularly to regional and rural communities, and mean that:
- Priority Mail services may be suspended
- the delivery time for Perth and Brisbane may increase by up to five days
- the delivery time for North Queensland may increase by up to seven days
- the delivery times for Tasmania may increase by three days
- Next Day Express Post Services into regional and rural communities may not be able to be maintained
What we're doing
- moving more parcels through our road network (to accommodate domestic flight restrictions)
- exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers
In some cases, we're having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.
6 April 2020
Atomic Cherry Same Day Despatch Time Change
Our same day despatch cut off time is now 1 pm AEST
