Help Center

Important Tips to Ensure Safe and Timely Order Deliveries

The following tips will ensure your important Christmas gift purchases (any anything you have bought for yourself!) are delivered smoothly...

1. Double-check your shipping address including your postcode to avoid items being returned to us undelivered
   
2. If you are sending your order to work, please be sure to include the company name and as much information regarding the building as possible, e.g. Level 12, Suite 42
3. Order early and use Express Post to ensure your order is delivered as quickly as possible
4. Send your item with tracking. Smaller items that are sent via Standard Post do not have any tracking and are at the mercy of the postage system and theft. Trackable options are available on all items.
5. Check your order has been processed successfully. You will receive an order confirmation within five minutes of your order being successfully received. Please contact us if you are unsure if your order has been processed successfully. 
    

Christmas Delivery Cut-Off Dates

Current Domestic Delivery Times (as of 3 December 2021)

The transit times stated below are estimates only and are subject to transit delays. All parcels (excluding shoes) are sent from Hamilton (4007) in Brisbane, Queensland.

When Will Your Order Be Despatched?

All orders received before 1.00 pm (Brisbane Time) on weekdays will be despatched on the same day (excludes shoes sent by suppliers and special orders). Orders received after this time and on weekends or public holidays will be despatched on the next business day. 

Order Collection - Hamilton (Brisbane)

Orders can be collected between 8:00 am and 2.45 pm Monday to Friday. Please note: we will only be here until 1:00 pm on Friday the 24th. Our office is located in Hamilton at 32 Mikado Street. If you cannot collect your order during these times, please let us know and we will make alternative arrangements. 

Christmas Break Opening Hours

Over the Christmas Holiday period, we will be closed from Friday, 24th of December to Monday, 4th of January. 

We'll still be taking orders during this time and orders received after 1:00 pm on Friday, 24th of December will be despatched on Tuesday the 5th of January. 

International Christmas Deliveries

We can no longer guarantee delivery before Christmas unless parcels are sent via express post.

3 December 2021

Australia Post Update - Current COVID-19 impacts 

Please visit the Australia Post Service Updates page for further information.

The COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to our delivery operations.

• Many of our mail and parcel processing facilities have been affected by temporary closures.
• On any given day a significant number of our people are in precautionary self-isolation in accordance with state regulations.
• There are fewer flights available to transport parcels. Many domestic and international routes are currently suspended, and the remaining routes have much lower frequencies.
  

Domestic Deliveries

• Major disruptions are still being experienced in Victoria. These disruptions may delay deliveries between Victoria and other states and territories.
• Disruptions have eased in other states and territories, but delays may still be experienced and circumstances can change quickly.
  
• Please see the domestic updates page for the latest issues affecting deliveries within Australia.

International Deliveries

Deliveries to and from overseas depend on overseas postal and delivery services.

• Restrictions and operating constraints are causing delays in most countries.
• Some countries are not currently accepting parcels.
• Fewer international flights mean some items may be delayed.
• Items may be held longer than usual by Australian and overseas customs authorities.
• Please see the international updates page for the latest issues affecting overseas deliveries.

Orders are despatched on the same day if placed before 1 pm (Brisbane Time, AEST) Monday to Friday. Items purchased after this time on weekdays, at weekends or on public holidays will be posted on the next business day. 

Please note: this policy excludes Special Orders and Shoes despatched by distributors.

Current Domestic Delivery Times (as of 3 December 2021)

The transit times stated below are estimates only and are subject to transit delays. All parcels (excluding shoes) are sent from Hamilton (4007) in Brisbane, Queensland. 

Christmas Delivery Cut-Off Dates

International Transit Times 

⚠ May be delayed due to COVID-19 ⚠

Overseas restrictions, customs delays and fewer flights may affect delivery times. Parcels can be delayed due to several factors such as transit delays, customs clearance delays, public holidays, postal strikes and natural disasters. Please take this information into account during peak times.

All orders are despatched from Brisbane, Queensland, Australia. 

United Kingdom - No Longer Available

Due to recent changes requiring the pre-payment of VAT for international parcels, we regret to advise, we are no longer able to send parcels to the United Kingdom.

Enjoy FREE POSTAGE within Australia and New Zealand when you spend $89.00 AUD and over.

Free postage is via the Standard Road Service with Tracking. If you require your order urgently, please consider Express Post.

Please select one of the FREE POSTAGE options during checkout: 

Our postage options make online ordering and delivery easy. The following options are available at checkout depending on the contents of your shopping cart:

Road With Tracking via Couriers Please, Australia Post e-Parcel or Australia Post Satchel (1-8 business days). (We use the most cost effective and efficient carrier depending on your location)

Express Post With Tracking via Australia Post e-Parcel or Satchel (1-4 business days)

Letter - Standard Service via Australia Post (2 to 14 business days depending on location)

Letter - Standard Service with Tracking via Australia Post Registered Service (2 to 14 business days depending on location)

[CURRENTLY SUSPENDED] Letter - Priority Service via Australia Post (1 to 3 business days depending on location)

[CURRENTLY SUSPENDED] Letter - Priority Service with Tracking via Australia Post Registered Service (1 to 3 business days depending on location)

Order Collection from our Hamilton warehouse in Brisbane, QLD. 9:00 am to 3:00 pm weekdays. Alternative times are available by arrangement.

At checkout, each parcel delivery service will have an 'Authority to Leave' or 'Do Not Leave' option. These options are explained below:

Authority to Leave
Please note: parcels are left at your own risk. Once a parcel is scanned as delivered, with or without a Proof of Delivery there is no recourse should the parcel be stolen. 
Please consider this before purchase. 

Your parcel will be left in a location of your choosing or a safe location chosen by the driver. Delivery instructions can be entered on the Shopping Cart Page. 

Do Not Leave
If you are not home when delivery is attempted, your parcel will be taken to your local post office for collection. Please keep an eye on your email inbox for delivery updates from Australia Post.

Parcels sent with the Authority to Leave postage method are left at your own risk. 

Once a parcel is scanned as delivered, with or without a proof of delivery, there is no recourse should the parcel be stolen. 

Please consider this before purchase. 

Orders are despatched on the same day if placed before 1 pm (Brisbane Time, AEST) Monday to Friday.

Items purchased after this time on weekdays, at weekends or on public holidays will be posted on the next business day. 

Please note: this policy excludes Special Orders and Shoes despatched by distributors.

Orders can be collected and returns dropped off at our office in Hamilton, Brisbane between
9:00 am and 2:45 pm on weekdays. Please contact us if you'd like to arrange and alternative time for your order collection. 

Orders are usually available to be collected within one hour. Once your order has been processed, we'll send you an email to confirm your order is ready.

Please select 'Pick Up From Hamilton ' during checkout:

Please note, we do not have a physical store.

Obtaining Your Tracking Number

To obtain your tracking number, please refer to your shipping notification email or log into your account and view your order.

Australia Post Tracking

All Letters With Tracking, Australia Post Domestic Parcels, International Express and International Standard parcels are automatically signed up to receive email notifications from Australia Post so you can be kept informed of the progress of your delivery.  

You can also click here to visit the Australia Post tracking site

Couriers Please Tracking

All Couriers Please deliveries have an automatic Authority To Leave. 
Once your parcel has been picked up by our driver, you will receive an 'Delivery Choices' email from Couriers Please advising that your parcel is on its way. Should the need arise, you can:

• Reschedule the delivery to another date within three days of delivery notification
• Arrange delivery to a nominated neighbour within three houses in either direction of the original delivery address
• Arrange delivery to a Couriers Please POPPoint
• Arrange delivery to a different address within the same metro area as the original delivery address

Please click here to view the Couriers Please tracking website

Online Tracking Updates

Please note, parcels are despatched every weekday (excluding public holidays) and once they are in transit, you will usually not see a further scan until the parcel is received into your local delivery center.
The last transit event scan does not indicate your parcel's current location. 

Postage Costs

United Kingdom - Unavailable

Due to recent changes requiring the pre-payment of VAT for international parcels, we regret to advise, we are no longer able to send parcels to the United Kingdom.

Postage Types

We have several options for International customers depending on the item(s) purchased and the weight of the parcel

• Australia Post International Express - provides online tracking
  
• Australia Post International Standard With Tracking - provides online tracking (where available)
• DHL Express (available on request) - provides online tracking and delivery preferences via the DHL OnDemand website - the fastest option 

Authority To Leave Terms

Parcels sent via an Authority to Leave postage method are left at your own risk. Once a parcel is scanned as delivered, with or without a proof of delivery, there is no recourse should the parcel be stolen.  Please consider this before purchase. 

Parcel Transit Times 

⚠ May be delayed due to COVID-19 ⚠

Please refer to our Parcel Transit Times section below for estimated delivery time frames. Parcels can be delayed due to several factors such as transit delays, customs clearance delays, public holidays, postal strikes and natural disasters. Please take this information into account during peak times.

All orders are despatched from Brisbane, Queensland, Australia

The following are the current estimated transit times (as of 24 Feb, 2021) and are subject to International Carrier delays. All times are in BUSINESS DAYS.

Customs Import Charges

All additional customs fees and charges must be paid by the importer of the goods. These fees are not included in the purchase price. 
Most International orders will be subject to import taxes, customs duties and fees levied by the destination country. 
These fees are levied once a shipment reaches the destination country and the goods will not be released until these charges are paid in full. 
Each country sets different fees and taxes. Please contact your local customs office for further information. 
Customs clearance procedures can cause delays and should be taken into account. 

Please be sure to contact us first if you are having an issue with your delivery as we have access to specific tracking tools and can usually address the issue much quicker and with less stress for you than if you contact the carrier directly. 

Our returns policy: Items may be returned for a refund, exchange or store credit within thirty days of delivery. 

We understand that buying goods online, especially clothing can be risky and expectations are sometimes not met. We hope you are delighted with your purchase but if you are not, no problem. 

Returns are subject to the item(s) being returned to us for processing and are usually processed on the same day they are received.

We are committed to 100% customer satisfaction. Please contact us if you are not happy with your purchase. We are happy to help.

Terms and Conditions

IMPORTANT! 
If you have furry friends at home, please ensure your returned garment is COMPLETELY FREE OF PET HAIR

1. The customer is responsible for all return shipping costs (excluding faulty items). 
   
2. Goods should be returned in their original manufacturer's bag/packaging with all tags attached (excludes items without original tags or a manufacturer's bag).
3. Garments must be unwashed. Goods received in an unsaleable condition i.e. showing any signs of wear or alteration, covered in pet hair or with a distinct smell will be rejected and returned.
4. The refund amount will be via the original payment method and for the cost of the goods only. 
5. Exchanges can only be held for fourteen days.
6. Please complete and return the supplied Return Request Form (or download one here) so we can process your return as quickly as possible. 
   
   

Our Returns Address

Atomic Cherry Pty Ltd
PO Box 2851
Ascot QLD 4007
Australia 

Please click here for Refund/Store Credit Instructions

Please click here for Exchange Instructions

Please click here for your Return Postage Options

Brisbane Residents - Returning Your Order In Person

Brisbane residents are welcome to drop off returns at our office in Hamilton, Monday to Friday between 9:00 am and 2:45 pm. Please contact us for the address details.  

International Returns

If you are located outside of Australia and need to exchange your item, please re-purchase the new size and send your item back for a refund. If you used a discount code, please contact us to obtain a new code. Refunds are as per the instructions above.

Faulty Items

Please contact us if you have received a faulty or damaged item and we will rectify the situation immediately.

Please click to download/print our returns form:
(opens in a new tab)

Please click here to view our RETURNS POLICY

Refund/Store Credit Instructions

1. There is no need to contact us.
2. Please complete the supplied Return Request Form or download one here.
3. Please pack your item(s) and return request form and post to our address noted above.

Our Returns Address

Atomic Cherry Pty Ltd
PO Box 2851
Ascot QLD 4007
Australia

Please click here to view our RETURNS POLICY

If you are overseas, please contact us to discuss your exchange. 

Exchange Instructions (Australia Only)

1. Please check the stock availability on our website and contact us to advise the new size or item you require and we will put it aside for you
2. Complete the supplied Return Request Form or download one here
3. Please pack your item(s) and return request form and post to our address noted above. 

Postage of the item back to you
Items Valued OVER $89.00
We will cover the return postage from us back to you as per our Domestic Free Delivery policy. 

Items Valued UNDER $89.00
You will need to cover the return postage from us to you. Please either include a pre-paid Australia Post satchel or tick the box on the returns form asking us to charge you for the return postage.

Exchanges will be held for fourteen days. 

Our Returns Address

Atomic Cherry Pty Ltd
PO Box 2851
Ascot QLD 4007
Australia 

Option 1 - Easy Returns with Australia Post - Flat Free Labels

Australia Post has over 20,000 convenient return drop off locations including Post Offices, Street Posting Boxes, 24/7 Parcel Lockers and Retail Partners (IGA supermarkets, Best Friend Pets, Infinity Pharmacies and more). In addition, Post Offices and Retail Partner locations can print return labels free of charge.

Purchase a return label online for a flat fee of $9.15:

1. Visit the Aust Post Returns Portal,  enter your email address and complete the fields and payment to submit your return. Once submitted, you’ll be emailed your unique barcode.

2. Print your label at home and lodge your return in a Street Posting Box OR take your return and barcode to your nearest Australia Post Return location (those marked with a printer symbol on the map) and they’ll print it for you.
Choose to drop your return at any Post Office, Street Posting Box, or selected retailers including supermarkets and pharmacies.

3. You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse. 

Please click here to organise your returns label.

Option 2 - Post Office Returns

You can also use the Australia Post Postage Calculator to obtain and compare the available postage methods and costs. Our postcode is 4007.

Here are the current Australia Post satchel prices (subject to change):

Easy Returns with Australia Post - Flat Free Labels

Australia Post has over 20,000 convenient return drop off locations including Post Offices, Street Posting Boxes, 24/7 Parcel Lockers and Retail Partners (IGA supermarkets, Best Friend Pets, Infinity Pharmacies and more). In addition, Post Offices and Retail Partner locations can print return labels free of charge.

Purchase a return label online for a flat fee of $9.15:

1. Visit the Aust Post Returns Portal,  enter your email address and complete the fields and payment to submit your return. Once submitted, you’ll be emailed your unique barcode.

2. Print your label at home and lodge your return in a Street Posting Box OR take your return and barcode to your nearest Australia Post Return location (those marked with a printer symbol on the map) and they’ll print it for you.
Choose to drop your return at any Post Office, Street Posting Box, or selected retailers including supermarkets and pharmacies.

3. You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse. 

Please click here to organise your returns label.

Pay with PayPal and if you need to send anything back, they will cover your return postage.

IMPORTANT! Your PayPal Returns need to be activated prior to purchase (click here to check your status)

Please be sure to follow the return instructions precisely to ensure you receive your refund.

Atomic Cherry gives you a 100% security guarantee and you can rest assured your details are completely safe.

Within Australia

Domestic customers are welcome to pay via Visa, MasterCard, American Express, PayPal, AfterPay, zipPay, Humm, Laybuy, LatitudePay, Klarna, Google Pay, Apple Pay, Atomic Cherry Gift Cards and Bank Deposit (upon request).

Overseas

International Customers are welcome to pay via Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay or Atomic Cherry Gift Cards. All transactions are charged in AUD.

Visa, Mastercard, American Express, Apple Pay and Google Pay

These payment types are processed via Shopify Payments.

PayPal

When paying via PayPal, please be sure to check your address details both on PayPal and our site.

AfterPay

AfterPay makes it easy making your purchases manageable by breaking them down into four smaller fortnightly payments with no interest or hidden costs. Please visit our AfterPay Information Page for more details.

Zip

Zip is a simple and secure payment option, that let's you shop today and pay later for your purchases. Choose repayments that suit your lifestyle – weekly, fortnightly or monthly. Visit our Zip Information Page for more details. 

Humm

Humm helps everyday Australians Buy Now Pay Later. Their payment plans are great value because Humm customers pay no interest ever. Visit our Humm Information Page for more details. 
 

Laybuy

Laybuy lets you receive the item now and spread the payment over 6 automatic weekly automatic instalments on the day of your choice. Visit our Laybuy Information Page for more details. 
 

LatitudePay

LatitudePay allows you to pay with 10 weekly payments. With no interest, ever. Pay 10% upfront and the rest in 9 weekly automatic payments. Or pay off your remaining balance at any time within the 10 week window. Visit our LatitudePay Information Page for more details. 
 

Klarna

Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. Visit our Klarna Information Page for more details. 
 

Bank Deposit - Available Upon Request

Please contact us prior to purchase if you wish to pay via bank transfer
 

e-Gift Cards

e-Gift Cards can be redeemed via the Checkout page.

Discount codes and e-Gift Cards can be redeemed on the Checkout Page. 
If your discount code isn't working, please manually type your code instead of copy/pasting. If you are having trouble, please contact us prior to placing your order.

One of the most frequently asked questions we are asked is: "Is your clothing standard sizing?"
The answer is no. Unfortunately there is no standard sizing for clothing as measurements are not uniformed across different brands and manufacturers. Sizing can also differ between styles of the same label!  Fear not! We are here to help and over the years have worked out the best way to help our customers select the right size. 

Check out this video posted by Vox on Facebook about women's clothing sizes:

All About Sizing

• Numerical sizes (8, 10, 12, 14 etc) are Australian sizes unless noted otherwise
• We don't have a 'generic' size chart and you will need to check the measurements on each item
• We provide the actual garment measurements (unless noted) for each individual item at the bottom of the description. We strongly recommend using these measurements to help determine your size. 
• When we receive a new garment, we measure each size by laying the garment flat and then doubling the result to obtain the total
• Sometimes we'll use the label's recommended body size chart if the item is hard to measure (like stretch fabric, jackets or swimwear). This will be noted above the chart
• All 'length' measurements are taken from the underarm seam unless noted
• Also look out for our tips on which measurement to pay most attention to and other measuring methods
  
• As a general rule, generic sizes convert to numeric sizes as follows. Please check the measurements to be sure though.

Sizing Assistance - We Are Here To Help

If you are unsure which size to buy, please contact us and we will do our best to suggest the correct size for you.
If you find you have purchased the wrong size or the item just doesn't suit you, you can always send it back for a refund - no questions asked! 

Working Out Which Size To Buy

As a general rule, we've found the waist measurement gives the best indication of the size of the garment. 

Step 1 - Taking Your Measurements

If possible, have someone else measure you to obtain the most accurate measurements.

Bust - Measure around your back across the fullest part of your bust and keep your arms at your side with the tape straight, parallel to the floor.

Natural Waist - Measure your natural waist line. This is your body's thinnest point just above your belly button and below your ribs. You can lean to the side to locate where your body naturally folds.

Hips - Measure the fullest part of your hips which is usually your body’s widest part around the bottom. Please keep your feet together to ensure an accurate measurement. 

Step 2 - Compare to Our Measurements Table

The garment measurements are located at the bottom of the item description on each product page. We will usually also provide sizing tips based on the garment and fabric.  

Our Refund Policy

We understand that buying online can be difficult and sometimes expectations are not met. The item may not fit as you expected or you simply don't like it. We are committed to 100% customer satisfaction and offer a no questions asked refund policy.

Please visit the Returns Section for further information. 
 

International Sizing

Australian numerical sizes (8, 10, 12 etc) are used unless noted. We recommend using the measurements provided to determine your size.

Joining Our Rewards Program

To join our rewards program, you just need to create a store account. Once you have set up your account, you'll receive 200 points to get you started and you'll start earning points towards future purchases. 

You may have made previous purchases and earned rewards without a store account. If this is the case, please contact us if you have any issues.

You can view all the details of our Rewards program via the Rewards button on each page or via this link.

Earning Points

You can earn points by completing various actions like completing a purchase, writing reviews, referring friends and more. Just click on the “EARN POINTS” tab to see the various ways you can earn:

Redeeming Your Points

When you have earned at least 500 points, you'll have enough to redeem your points for a discount code.

How to Convert Your Points Into A Discount Code

1. Log into your account here. 

2. Visit either our Rewards Webpage or click on the Rewards Button (on the right-hand side of any page) then, click on "GET REWARDS" and you will see the list of the available reward discounts and the points required:

3. Click "REDEEM" on the reward you'd like to receive, then click the green tick to confirm your redemption:

4. Click "COPY" to save the discount code to your clipboard. You will also receive an email containing your discount code. 

5. When you are ready to check out, don't forget to enter your code in the Discount Code section of the Checkout page:

6. Check your discount code has been applied:

If you change your mind and no longer wish to use your code, you can keep it until you are ready or contact us to cancel it and turn it back into points. 

Your Rewards Points History

You can view your points history by clicking on the clock icon from the rewards panel: 

Available Inventory

Our available stock on hand is displayed on each product page. For clothing items, please click on the size boxes and our available quantity will be displayed:

Back In Stock Alerts

If an item you wish to purchase is out of stock please enter your email address and click on the 'NOTIFY ME' button:

You will receive an email when the item is available for purchase again. If we are no longer stocking a particular item, the Back in Stock Alert option will be disabled.

Please Note: Subscribing to an in-stock alert does not reserve the item. We recommend completing your purchase as soon as possible as we may have limited stock and several customers may have signed up to receive a notification for the same item. 

We are happy to order in any items or sizes which we do not stock.

To place a special order, please Contact Us and advise the item, colour and size you require. We will then contact the supplier and confirm availability. If your item is not in stock, we will advise the expected delivery date where available.

Payment in full is required prior to the item being ordered and order fulfillment is subject to our supplier's stock on hand at the time the order is processed. If your item goes out of stock, we will contact you and advise accordingly. You are entitled to a full refund in this case.

Specially ordered items are added to our next order and delivery times can vary depending on the supplier. Please let us know if you require the item by a particular date. 

You can also call us on 1300 136 256 to place a Regular or Special Order over the phone.

We are here to help so please do not hesitate to contact us if you are having any issues whatsoever.  

We can easily provide assistance and process your order over the phone if required. Please give us a call on 1300 136 256.

Atomic Cherry gives you a 100% security guarantee and you can rest assured your details are completely safe.

Please click here to view our Privacy Policy.

Our Shopify website features an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

You can confirm that our web site is secure via the address bar on your internet browser:

Your Atomic Cherry Account

You can access your account from the person icon on the top right on any page on a desktop computer:

On mobile or tablet, the login can be accessed from the hamburger menu on the left hand side:

The account log in is at the bottom of the store category menu:

From here you can:

• View your orders
• View and update your Atomic Cherry profile 
• View your Wishlists and Reviews
• Update your address details
  
  

Registering Your Details

Registration is not required to place an order but by creating an account, you will be able to earn rewards points, move through the checkout process faster, keep your address details up to date, manage your profile and wishlists.

Changing Your Email Address

Please contact us and we'll be happy to update your email address.

Rewards Program

When you create an account on our website, you'll automatically be enrolled in our Rewards program and receive 200 points in your rewards account. You can earn points by completing various activities such as purchases, writing reviews, referring friends and more. To view your Rewards account and ways to earn more points, please click here.

Changing or Resetting Your Password

If you wish to update or have forgotten your password, please click here and you will be emailed a link to reset your password. Please contact us if you don't receive your email or are having issues.

Having Trouble Logging In?

Since our new website was launched, all accounts need to be re-activated via an email link. If you are having trouble logging in, please contact us and will will send you a new activation email.

Your Newsletter Subscription

If you no longer wish to receive our newsletter, you can unsubscribe directly from the link at the bottom of any newsletter.

Customer service is available between 9:00 am and 3:00 pm Brisbane time (AEST) Monday to Friday.

We are pretty quick when responding to customer enquiries and usually respond within the hour on weekdays.

On weekends we check for messages periodically and you will usually receive a response within twenty-four hours.

If you phone us and we are unavailable, please leave a message and we will return your call as soon as possible.  

Contact Methods

Direct email: help@atomiccherry.com.au
Our Contact Us Form
Online chat (during business hours)
Phone: 1300 136 256 or +61 (0)7 3262 2067

Phone Orders

Please give us a call on 1300 136 256 between 9:00 am and 3:00 pm weekdays to place your order over the phone.