Help Center

International Customs Import Charges

All additional customs fees and charges must be paid by the importer of the goods. These fees are not included in the purchase price. 
Most international orders will be subject to import taxes, customs duties and fees levied by the destination country. 
These fees are levied once a shipment reaches the destination country and the goods will not be released until these charges are paid in full. 
Each country sets different fees and taxes. Please contact your local customs office for further information. 
Customs clearance procedures can cause delays and should be taken into account. 

Orders are despatched on the same or the next business day. 
The transit times stated below are estimates only and are subject to transit delays. All parcels (excluding shoes) are sent from Hamilton (4007) in Brisbane, Queensland.
Please note: these times exclude Special Orders and Shoes despatched by distributors. 

Current Domestic Delivery Times

International Transit Times 

Please see the Australia Post international updates page for the latest information.

Enjoy FREE POSTAGE within Australia and New Zealand when you spend $89.00 AUD and over.

Free postage is via the Standard Road Service with Tracking. If you require your order urgently, please consider Express Post.

Please select one of the FREE POSTAGE options during checkout: 

Our postage options make online ordering and delivery easy. The following options are available at checkout depending on the contents of your shopping cart:

Road With Tracking via Australia Post e-Parcel or Australia Post Satchel). (We use the most cost-effective and efficient carrier depending on your location)

Express Post With Tracking via Australia Post e-Parcel or Satchel 

Letter - Standard Service via Australia Post

Letter - Standard Service with Tracking via Australia Post Registered Service

[CURRENTLY SUSPENDED] Letter - Priority Service via Australia Post 

[CURRENTLY SUSPENDED] Letter - Priority Service with Tracking via Australia Post Registered Service 

Order Collection from our Hamilton warehouse in Brisbane, QLD. 9:00 am to 2:45 pm, Tuesday to Friday. Alternative times are available by arrangement.

At checkout, each parcel delivery service will have an 'Authority to Leave' or 'Signature Required' option. These options are explained below:

Authority to Leave

Please note: parcels are left at your own risk. Please consider this before purchase. Once a parcel is scanned as delivered, with or without Proof of Delivery there is no recourse should the parcel be stolen.  

Your parcel will be left in a location of your choosing or a safe location chosen by the driver. Delivery instructions can be entered on the Shopping Cart Page.

Signature Required

If you are not home when delivery is attempted, your parcel will be taken to your local post office for collection. Please keep an eye on your email inbox for delivery updates from Australia Post.

Parcels sent with the Authority to Leave postage method are left at your own risk. 

Once a parcel is scanned as delivered, with or without a proof of delivery, there is no recourse should the parcel be stolen. 

Please consider this before purchase. 

Obtaining Your Tracking Number

To obtain your tracking number, please refer to your shipping notification email or log into your account and view your order.

Australia Post Tracking

All Letters With Tracking, Australia Post Domestic Parcels, International Express and International Standard parcels are automatically signed up to receive email notifications from Australia Post so you can be kept informed of the progress of your delivery.  

You can also click here to visit the Australia Post tracking site 

Online Tracking Updates

Please note, parcels are despatched every weekday (excluding public holidays) and once they are in transit, you will usually not see a further scan until the parcel is received into your local delivery centre.
The last transit event scan does not indicate your parcel's current location. 

Please be sure to contact us first if you are having an issue with your delivery as we have access to specific tracking tools and can usually address the issue much quicker and with less stress for you than if you contact the carrier directly. 

Our returns policy: Items may be returned for a refund, exchange or store credit within thirty days of delivery. 

• We understand that buying goods online, especially clothing can be risky and expectations are sometimes not met. We hope you are delighted with your purchase but if you are no problem. 
• We are committed to 100% customer satisfaction. We are happy to help. Contact us here.

Terms and Conditions

IMPORTANT!  If you have furry friends at home, please ensure your returned garment is COMPLETELY FREE OF PET HAIR

1. The customer is responsible for all return shipping costs (excluding faulty items). 
2. Goods should be returned in their original manufacturer's bag/packaging with all tags attached (excludes items without original tags or a manufacturer's bag).
3. Garments must be unwashed. Goods received in an unsaleable condition i.e. showing any signs of wear or alteration, covered in pet hair or with a distinct smell will be rejected and returned.
4. The refund amount will be via the original payment method (unless using Refundid) and for the cost of the goods only. 
5. Exchanges can only be held for fourteen days.
6. Please complete and return the supplied Return Request Form (or download one here) so we can process your return as quickly as possible. 

Our Returns Address

Atomic Cherry Pty Ltd
PO Box 2851
Ascot QLD 4007
Australia

International Returns

If you are located outside of Australia and need to exchange your item, please re-purchase the new size and send your item back for a refund. If you used a discount code, please contact us to obtain a new code. Refunds are as per the instructions above.

Faulty Items

Please contact us if you have received a faulty or damaged item and we will rectify the situation immediately.

Refundid lets you access your refund instantly before you've even sent back your return, at zero cost. Please click here for details.

Option 1 - Easy Returns with Australia Post - Flat Free Labels

Australia Post has over 20,000 convenient return drop-off locations including Post Offices, Street Posting Boxes, and 24/7 Parcel Lockers. Post Offices can print return labels free of charge.

Purchase a return label online for a flat fee of $9.60:

1. Visit the Australia Post Returns Portal,  enter your email address, and complete the fields and payment to submit your return. Once submitted, you’ll be emailed your unique barcode and label.

2. Print your label at home and lodge your return in a Street Posting Box or 24/7 Parcel Locker OR take your return and barcode to your nearest Australia Post Return location (those marked with a printer symbol on the map) and they’ll print it and lodge it for you. 

3. You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse. 

Please click here to organise your returns label.

Option 2 - Post Office Returns

You can also use the Australia Post Postage Calculator to obtain and compare the available postage methods and costs. Our postcode is 4007.

Here are the current Australia Post satchel prices (subject to change):

Easy Returns with Australia Post - Flat Free Labels

Australia Post has over 20,000 convenient return drop-off locations including Post Offices, Street Posting Boxes, and 24/7 Parcel Lockers. Post Offices can print return labels free of charge.

Purchase a return label online for a flat fee of $9.60:

1. Visit the Australia Post Returns Portal,  enter your email address, and complete the fields and payment to submit your return. Once submitted, you’ll be emailed your unique barcode and label.

2. Print your label at home and lodge your return in a Street Posting Box or 24/7 Parcel Locker OR take your return and barcode to your nearest Australia Post Return location (those marked with a printer symbol on the map) and they’ll print it and lodge it for you. 

3. You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse. 

Please click here to organise your returns label.

Atomic Cherry gives you a 100% security guarantee and you can rest assured your details are completely safe.

Within Australia

Domestic customers are welcome to pay via Visa, MasterCard, American Express, PayPal, AfterPay, zipPay, Humm, Laybuy, Klarna, Google Pay, Apple Pay, Atomic Cherry Gift Cards and Bank Deposit (upon request).

Overseas

International Customers are welcome to pay via Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay or Atomic Cherry Gift Cards. 

Visa, Mastercard, American Express, Apple Pay and Google Pay

These payment types are processed via Shopify Payments.

PayPal

When paying via PayPal, please be sure to check your address details both on PayPal and our site.

AfterPay

AfterPay makes it easy making your purchases manageable by breaking them down into four smaller fortnightly payments with no interest or hidden costs. Please visit our AfterPay Information Page for more details.

Zip

Zip is a simple and secure payment option, that let's you shop today and pay later for your purchases. Choose repayments that suit your lifestyle – weekly, fortnightly or monthly. Visit our Zip Information Page for more details. 

Humm

Humm helps everyday Australians Buy Now Pay Later. Their payment plans are great value because Humm customers pay no interest ever. Visit our Humm Information Page for more details. 
 

Laybuy

Laybuy lets you receive the item now and spread the payment over 6 automatic weekly automatic instalments on the day of your choice. Visit our Laybuy Information Page for more details. 
 

Klarna

Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. Visit our Klarna Information Page for more details. 

YouPay

Gift your loved ones what they really want. YouPay is revolutionising gift-giving, by allowing you to shop online and send your cart to another person with a single click. Get the items you want and make buying them simpler than ever. If you're after multiple items, please add them to your shopping cart and then obtain your YouPay link via the Shopping Cart page. Click here to learn more.

Bank Deposit - Available Upon Request

Please contact us prior to purchase if you wish to pay via bank transfer
 

e-Gift Cards

e-Gift Cards can be redeemed via the Checkout page.

Discount codes and e-Gift Cards can be redeemed on the Checkout Page. 
If your discount code isn't working, please manually type your code instead of copy/pasting. If you are having trouble, please contact us prior to placing your order.

Please contact us as soon as possible if you wish to cancel your order prior to despatch. 

Payment provider/Merchant fees charged at the time of the payment may not be refunded to us and this cost will be passed onto you and subtracted from your refund amount. 

Please refer to our Terms of Service for further information on this policy.

25% OFF YOUR SECOND ITEM

• Automatically receive 25% off the lowest priced item(s) when you purchase two or more items in one transaction.
  
• Offer DOES apply to multiple items e.g. buy four receive 25% off the two lowest priced items.
• Discount is automatically applied at checkout
• Offer ends 9:00 pm (AEST), Sunday 15/10/2023
• Gift cards are excluded
  
• Sorry, cannot be used with any other offer
  

Your Atomic Cherry Account

You can access your account from the person icon on the top right on any page on a desktop computer:

On mobile or tablet, the login can be accessed from the hamburger menu on the left-hand side:

The account login is at the bottom of the store category menu:

From here you can:

• View your orders
• Update your address details

Registering Your Details

Registration is not required to place an order but by creating an account, you will be able to earn rewards points, move through the checkout process faster, keep your address details up to date, and manage your profile and wishlists.

Changing Your Email Address

Please contact us and we'll be happy to update your email address.

Rewards Program

When you create an account on our website, you'll automatically be enrolled in our Rewards program and receive 200 points in your rewards account. You can earn points by completing various activities such as purchases, writing reviews, referring friends and more. To view your Rewards account and ways to earn more points, please click here.

Having Trouble Logging In?

Please contact us and we will be happy to help.

Your Newsletter Subscription

If you no longer wish to receive our newsletter, you can unsubscribe directly from the link at the bottom of any newsletter.

One of the most frequently asked questions we are asked is: "Is your clothing standard sizing?"
The answer is no. Unfortunately there is no standard sizing for clothing as measurements are not uniformed across different brands and manufacturers. Sizing can also differ between styles of the same label!  Fear not! We are here to help and over the years have worked out the best way to help our customers select the right size. 

Check out this video posted by Vox on Facebook about women's clothing sizes:

All About Sizing

• Numerical sizes (8, 10, 12, 14 etc) are Australian sizes unless noted otherwise
• We don't have a 'generic' size chart and you will need to check the measurements on each item
• We provide the actual garment measurements (unless noted) for each individual item at the bottom of the description. We strongly recommend using these measurements to help determine your size. 
• When we receive a new garment, we measure each size by laying the garment flat and then doubling the result to obtain the total
• Sometimes we'll use the label's recommended body size chart if the item is hard to measure (like stretch fabric, jackets or swimwear). This will be noted above the chart
• All 'length' measurements are taken from the underarm seam unless noted
• Also look out for our tips on which measurement to pay most attention to and other measuring methods
  
• As a general rule, generic sizes convert to numeric sizes as follows. Please check the measurements to be sure though.

Sizing Assistance - We Are Here To Help

If you are unsure which size to buy, please contact us and we will do our best to suggest the correct size for you.
If you find you have purchased the wrong size or the item just doesn't suit you, you can always send it back for a refund - no questions asked! 

Working Out Which Size To Buy

As a general rule, we've found the waist measurement gives the best indication of the size of the garment. 

Step 1 - Taking Your Measurements

If possible, have someone else measure you to obtain the most accurate measurements.

Bust - Measure around your back across the fullest part of your bust and keep your arms at your side with the tape straight, parallel to the floor.

Natural Waist - Measure your natural waist line. This is your body's thinnest point just above your belly button and below your ribs. You can lean to the side to locate where your body naturally folds.

Hips - Measure the fullest part of your hips which is usually your body’s widest part around the bottom. Please keep your feet together to ensure an accurate measurement. 

Step 2 - Compare to Our Measurements Table

The garment measurements are located at the bottom of the item description on each product page. We will usually also provide sizing tips based on the garment and fabric.  

Our Refund Policy

We understand that buying online can be difficult and sometimes expectations are not met. The item may not fit as you expected or you simply don't like it. We are committed to 100% customer satisfaction and offer a no questions asked refund policy.

Please visit our Returns Section for further information. 
 

International Sizing

Australian numerical sizes (8, 10, 12 etc) are used unless noted. We recommend using the measurements provided to determine your size.

Joining Our Rewards Program

To join our rewards program, you just need to create a store account. Once you have set up your account, you'll receive 200 points to get you started and you'll start earning points towards future purchases. 

You may have made previous purchases and earned rewards without a store account. If this is the case, please contact us if you have any issues.

You can view all the details of our Rewards program via the Rewards button on each page or via this link.

Earning Points

You can earn points by completing various actions like completing a purchase, writing reviews, referring friends and more. Just click on the “EARN POINTS” tab to see the various ways you can earn:

Redeeming Your Points

When you have earned at least 500 points, you'll have enough to redeem your points for a discount code.

How to Convert Your Points Into A Discount Code

1. Log into your account here. 

2. Visit either our Rewards Webpage or click on the Rewards Button (on the right-hand side of any page) then, click on "GET REWARDS" and you will see the list of the available reward discounts and the points required:

3. Click "REDEEM" on the reward you'd like to receive, then click the green tick to confirm your redemption:

4. Click "COPY" to save the discount code to your clipboard. You will also receive an email containing your discount code. 

5. When you are ready to check out, don't forget to enter your code in the Discount Code section of the Checkout page:

6. Check your discount code has been applied:

If you change your mind and no longer wish to use your code, you can keep it until you are ready or contact us to cancel it and turn it back into points. 

Your Rewards Points History

You can view your points history by clicking on the clock icon from the rewards panel: 

Available Inventory

Our available stock on hand is displayed on each product page. For clothing items, please click on the size boxes and our available quantity will be displayed:

Back In Stock Alerts

If an item you wish to purchase is out of stock please enter your email address and click on the 'NOTIFY ME' button:

You will receive an email when the item is available for purchase again. If we are no longer stocking a particular item, the Back in Stock Alert option will be disabled.

Please Note: Subscribing to an in-stock alert does not reserve the item. We recommend completing your purchase as soon as possible as we may have limited stock and several customers may have signed up to receive a notification for the same item. 

We are happy to order in any items or sizes which we do not stock.

To place a special order, please Contact Us and advise the item, colour and size you require. We will then contact the supplier and confirm availability. If your item is not in stock, we will advise the expected delivery date where available.

Payment in full is required prior to the item being ordered and order fulfillment is subject to our supplier's stock on hand at the time the order is processed. If your item goes out of stock, we will contact you and advise accordingly. You are entitled to a full refund in this case.

Specially ordered items are added to our next order and delivery times can vary depending on the supplier. Please let us know if you require the item by a particular date. 

You can also call us on 0411 501 523 to place a Regular or Special Order over the phone.

We are here to help so please do not hesitate to contact us if you are having any issues whatsoever.  

We can easily provide assistance and process your order over the phone if required. Please give us a call on 0411 501 523.

Atomic Cherry gives you a 100% security guarantee and you can rest assured your details are completely safe.

Please click here to view our Privacy Policy.

Our Shopify website features an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

You can confirm that our web site is secure via the address bar on your internet browser:

Business hours: 9:00 am to 5:00 pm, Monday to Friday (AEST).

We usually respond within the hour during our business hours.

On weekends we check for messages periodically and you will usually receive a response within twenty-four hours.

If you phone us and we are unavailable, please leave a message and we will return your call as soon as possible.  

Contact Methods

Direct email: help@atomiccherry.com.au
Our Contact Us Form
Online chat (during business hours)
Call/text: 0411 501 523